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959bd takes the privacy of your information seriously — from the moment you open an account through every transaction you complete using bKash, Upay or Bank Transfer. This policy sets out what we collect, why we hold it, and what choices you have over your own records. Access to our platform depends on your local law and eligible regions.
When you create an account with us, certain information is necessary for the account to function: your registered email address, a chosen password, and the mobile number linked to your wallet. If you use bKash or Upay to move funds, the transaction reference associated with that transfer is recorded in your account ledger — not the wallet credentials themselves. Bank Transfer records include the reference number we assign to each movement so both sides can confirm receipt. Beyond payment context, we collect standard browsing signals — the device type, browser session and approximate region — so that the mobile layout you see on your phone stays consistent when you return on a different device. We do not sell these signals to third parties for advertising. Our retention period for account records follows the requirements that apply to platforms operating in this region; records are not kept beyond what that framework requires. Where local law in Bangladesh affects what data we may hold or disclose, that law takes priority. Your use of this platform is subject to your own local legal position and the eligible regions we serve.
This policy covers data that 959bd directly collects and processes through your account. It does not extend to third-party services that open in a separate window or tab — for example, the wallet interfaces for bKash or Upay operate under those providers' own terms. Understanding the boundary between what we control and what a third party controls helps you know which policy to consult when a question comes up.
Login credentials, session tokens and account preferences stored under your 959bd profile fall inside this policy. We control how these are stored and who within our team can access them.
We record the reference and status of transfers made via bKash, Upay or Bank Transfer. The wallet app itself — and any data it holds — is governed by that provider's own privacy terms, not ours.
Pages you visit within 959bd, session duration and device type are logged for performance and layout consistency. This data stays within our own systems and is not shared with game studios or content providers.
Any link that takes you outside 959bd — including payment gateways, external tools or partner pages — falls outside the scope of this policy. Check the privacy terms of any third-party service you connect to.
You have the right to know what information we hold about your account, and to ask us to correct anything that is wrong. The most direct route is through your signed-in account area, where your registered email, linked mobile number and account name are all visible and editable within the profile fields shown there. If a field cannot be edited directly — for example a historical transaction reference — you can raise a correction request through our support channel and we will review it. You may also request a summary of the data associated with your account by contacting our support team through the published route. We aim to respond within the timeframe that applicable rules require. If you believe your data has been mishandled, you can raise that concern with us directly before escalating to any relevant authority. Your eligibility to exercise these rights may depend on the jurisdiction you are in and whether that region is within our eligible scope.
Open your signed-in account page and check the profile section to see your registered email, linked mobile number and account preferences exactly as we hold them.
Edit your profile fields directly where the account page allows it. For fields locked after verification, contact support with your correction request and the relevant account reference.
If you are unsure what data we hold or why a particular record exists, send your question through our support channel. Include your account email so we can locate the right records.
For any privacy-related request that cannot be resolved through self-service profile editing, our support team is the correct contact. Use the channel published on this site.
If you have a question about this privacy policy — or need to raise a concern about how your account data is being handled — use the contact routes published on 959bd. We do not operate a phone line for privacy requests; written channels give you a record of the exchange and allow us to respond accurately. All privacy-related requests should include your registered account email so we can match the query to the correct profile. Availability and response times depend on the volume of requests received; we do not publish a fixed response hour commitment.
Open the live chat widget visible on the 959bd site when you are signed in. State that your query is privacy-related at the start of the conversation so the agent can route it correctly.
Send your privacy request to the support email address published in the help section of your account. Include your registered email and a clear description of the data question or correction needed.
Your signed-in account area contains a help or support page where published contact options are listed. This is the authoritative source for current contact routes; check there before using any other address.
Keeping your account records accurate and secure is a practical responsibility, not just a policy statement. We apply access controls so that only the parts of our team with a direct operational need can view your account data. Cookies used on the 959bd site are limited to session management and layout preferences — we do not use tracking cookies to build advertising profiles. Payment references for bKash, Upay and Bank Transfer transfers are stored in your account ledger in a way that confirms transaction status without exposing wallet credentials. If you want to understand how a specific data point is used, the support channel is the right place to ask.
We use session and preference cookies to keep your account layout consistent across visits. No third-party advertising cookies are placed through 959bd pages. You can clear cookies through your browser settings at any time.
Transaction references from bKash, Upay and Bank Transfer are logged in your account ledger for record and dispute purposes. Wallet credentials — your bKash PIN, for example — are never stored or seen by us.
Account records are kept for the period required under the rules that apply to platforms in this region. After that period, records are removed from active systems. Retention periods are not shortened on request where a legal obligation exists.
To request a data correction or deletion where permitted, contact support through the published route with your account email. We review each request against our retention obligations before confirming any action taken.
Below are the questions we hear most often about how personal data and account records work on 959bd. If your question is not covered here, the support channel is the right next step.
We collect your registered email address, the mobile number you provide, and a password you set. If you complete a transaction via bKash or Upay, the transfer reference is logged. Browser type and device category are recorded for layout purposes. We do not collect wallet PINs or banking passwords.
We do not sell your personal data. Where a third-party service — such as a payment provider — needs a reference to process your bKash or Bank Transfer transaction, only the necessary reference is shared. Game studios that supply content to our lobby do not receive your personal account details.
Sign in to your account and open the profile section — your registered email, linked mobile and account preferences are displayed there. For a broader data summary, contact support through the published channel with your account email and request a record review.
You can submit a deletion request through our support channel. We review each request against the retention obligations that apply to our platform. Some records — such as transaction references — may need to be kept for the period required by applicable rules even after you request deletion.
The transaction reference and status are stored in your account ledger. Your bKash or Upay wallet credentials — PIN, linked phone number held by the wallet provider — are never visible to us or stored in our systems. For questions about your wallet data, contact bKash or Upay directly.
This policy applies to accounts opened through 959bd. Access to our platform and the rights available to you depend on local law in your region and whether your location falls within our eligible regions. If you are in Bangladesh, your local legal position governs how these rights apply to you specifically.